Frequently Asked Questions

Click Get Started on any page and fill in your business name, email, and a password. You'll be active within seconds — no credit card required for the free trial.

Yes. Every new account starts on a free trial that supports up to 25 loyalty customers. This lets you fully test the platform — add customers, issue stamps, redeem rewards — before choosing a paid plan.

Most businesses are fully live in under 10 minutes. You'll complete a short onboarding wizard: set your business name, upload a logo (optional), choose how many stamps earn a reward, and write your reward description. Done.

Just your business name and an email address. You can add a logo, address, and GST details later in Settings whenever you're ready.

Yes. Go to Customers → Bulk Import and upload a CSV file with columns for name, phone, and email. All imported customers automatically receive unique QR loyalty cards.

Absolutely. Restaurants, cafés, salons, gyms, retail shops, bakeries — any business that benefits from repeat visits and customer loyalty. If your customers come back, Loyalty Loop helps you reward them.

Every time a customer visits, your staff scans their QR code and adds one (or more) stamps. Once they collect the required number of stamps — set by you — they earn a reward. Stamps and rewards are tracked automatically.

In Settings → Loyalty Program, set the Stamps Required field to any number you choose. Popular choices are 8, 10, or 12 — though any number works. You can also update this at any time.

Yes. Go to Settings → Loyalty Program and update the Reward Description field (e.g. “Free coffee”, “10% off your next order”). Changes apply to all future rewards earned.

The current system supports one stamp-to-reward cycle per business. The cycle resets automatically after each reward is earned, so customers continue collecting towards their next reward indefinitely.

Their stamp count resets to zero and the reward count increases by one. Staff are prompted to redeem the reward at the point of sale. Customers can also view their reward history on their digital loyalty card.

Share your unique join link (found in Settings → QR Code) via WhatsApp, print it as a QR code at your counter, or add it to a receipt. Customers visit the link, enter their name and phone number, and instantly receive their digital loyalty card.

No — each customer progresses through one cycle at a time. When they earn a reward, their stamps reset and a new cycle begins automatically.

Every customer gets a unique digital loyalty card with a QR code. Staff scan the code using any smartphone camera to add stamps or redeem rewards. It's contactless, instant, and requires no special hardware.

No app required. Customers access their loyalty card through any web browser — just a link. They can bookmark it on their phone's home screen for quick access, but no installation is needed.

Their card is always accessible via a permanent link tied to their account. They can re-access it by visiting the join page and entering their registered phone number, which sends them a link to their card.

Yes. The card is a web link — it can be opened on any device. Bookmarking it on a smartphone home screen gives the same feel as a native app.

Yes. Each customer's QR code is downloadable from their profile. You can print individual cards or batch-print using the export feature. Many businesses print a generic "join" QR code and display it at the counter.

Staff open the Staff Dashboard on any device with a browser and camera. They click Scan QR, point the camera at the customer's phone, and stamps are added with one tap. Alternatively, staff can search a customer by name or phone number.

Staff can search for the customer by name or phone number directly in the Staff Dashboard and add stamps manually. The QR code is a convenience — the system always has a fallback.

Yes, all plans support multiple staff accounts with no extra charge. Go to Staff → Manage Staff and add team members by name and phone number. Each staff member gets their own login to the Staff Dashboard.

Staff can add stamps, look up customers, and redeem rewards. Business owners can additionally manage settings, view analytics, export data, run campaigns, manage billing, and access all administrative features.

Staff log in at /login using their registered phone number and a PIN or password. Their dashboard is simplified — focused only on stamp and redemption actions.

Staff have access to customer names, stamp counts, and reward status for their transactions. They don't have access to full analytics, billing, or business settings — those are owner-only areas.

Go to Staff → Manage Staff, find the team member, and click Remove. Their login is immediately deactivated. All transaction history they created is preserved.

As a business owner you can view and manage all customer stamp counts from Customers → Customer Detail. Contact our support team if you need help correcting a transaction.

We offer three paid plans — Starter, Professional, and Enterprise — with both monthly and annual billing options. Annual billing saves up to 20% compared to monthly. Visit our Pricing page for current prices.

Starter covers unlimited customers, staff, QR cards, email campaigns, and analytics — great for single-location businesses. Professional adds API access, webhook integrations, and priority support. Enterprise adds custom limits, dedicated onboarding, and SLA-backed support.

Yes, at any time. Go to Settings → Billing and select a new plan. Upgrades are effective immediately (prorated). Downgrades take effect at the start of your next billing cycle.

Yes — annual billing saves roughly 20% compared to paying month-to-month. The discount is applied automatically when you select an annual plan at checkout or in Settings → Billing.

Yes. Cancel from Settings → Billing at any time. Your subscription remains active until the end of your current billing period. No cancellation fees.

Your customer data, stamps, rewards, and transaction history are retained for 30 days after cancellation. You can export everything before cancelling. After 30 days, data is permanently deleted.

We accept all major debit and credit cards (Visa, Mastercard, RuPay) via Razorpay — India's leading payment gateway. UPI, net banking, and wallets are also supported at checkout.

We offer a 30-day money-back guarantee for first-time subscribers. If you're not satisfied within 30 days of your first payment, contact us for a full refund. See our Refund Policy for details.

After your free trial, choose a plan and pay securely via Razorpay. Monthly plans are charged each month on your subscription start date. Annual plans are charged once per year.

Yes. A GST-compliant invoice (or receipt, if GST is not applicable) is emailed to you automatically after every successful payment. You can also download past invoices from Settings → Billing → Invoice History.

Yes, all prices shown are GST-inclusive (18% GST). The invoice will break out the base amount and GST separately for your accounting records.

Yes. Visit Settings → Billing to update your card, billing name, address, or GSTIN at any time.

If a payment fails, you'll receive an email notification with a link to retry. You can also go to Settings → Billing and click Retry Payment. Your service remains active for a short grace period while you resolve the issue.

Yes. Add your company name, address, and GSTIN under Settings → Business. These details will appear on all future invoices. For past invoices, contact our support team.

• Welcome email — when they first join your loyalty program
• Stamp added — confirming a visit and current stamp count
• Reward earned — when they hit the stamp target
• Birthday bonus — a personalised message on their birthday (if date of birth is on file)

• Payment confirmation + GST invoice after each billing cycle
• Trial usage alert when you approach the 25-customer limit
• Support ticket replies from our team

Yes. Go to Settings → Notifications. Each email type — invoice emails, trial limit alerts, ticket replies, welcome emails, stamp emails, reward emails, and birthday emails — has an individual on/off toggle.

Campaigns let you send a one-off bulk email to a segment of your customers — for example, all customers who haven't visited in 30+ days. Go to Campaigns → Create Campaign, write your message, choose a segment, and send.

Yes. Use the placeholder {name} anywhere in your campaign message and it will be replaced with each customer's name when sent.

Yes — if a customer has a birthday saved on their loyalty card, the system sends them a personalised birthday email automatically on their birthday. You don't need to do anything manually.

Email features simply skip that customer. QR stamps, rewards, and analytics still work normally. We encourage collecting email addresses during customer registration for the best experience.

The Analytics dashboard shows: total customers, new vs. returning, active customers, total visits, stamps issued, rewards earned, rewards redeemed, and customer growth rate — all filterable by date range.

Yes. Go to Export from the main menu. You can export your full customer list, transaction history, and analytics summaries as CSV files compatible with Excel, Google Sheets, and any CRM.

All data from the day you created your account is retained. There is no cutoff — you can view and export your entire history at any time.

Active customers are those who have visited (received a stamp) within the last 30 days. This helps you gauge how engaged your loyalty base is.

Yes. The transaction log for each customer shows the date, stamps added, and the staff member who recorded the transaction.

Yes — Professional and Enterprise plan holders can query the /api/v1/analytics endpoint to pull analytics data programmatically. See the API Reference.

Yes. All data is stored on encrypted databases in secure data centres. All connections are encrypted via HTTPS/TLS. Passwords are hashed using bcrypt and are never stored in plain text.

Only you and your authorised staff can access your customers' data. We never share, sell, or use your customer data for any purpose other than providing the service to you.

Yes. We comply with India's IT Act and applicable data protection guidelines. Our Privacy Policy outlines exactly what data is collected, how it's used, and your rights.

Yes. Customers can contact you as the business owner to request data deletion. You can delete individual customers from Customers → Customer Detail → Delete. You can also contact our support team for help with bulk deletion requests.

After account closure, your data is retained for 30 days (so you can export it). After that, all business and customer data is permanently and irreversibly deleted from our systems.

Staff can see customer names and stamp counts during the stamping workflow. Full contact details (phone, email) are visible to staff in the Staff Dashboard search — this is necessary for customer lookup. Owners can see all details in the full Customers section.

Loyalty Loop works on any modern device with a web browser: smartphones (iOS & Android), tablets, laptops, and desktops. Supported browsers include Chrome, Safari, Firefox, and Edge. We recommend Chrome for the best QR scanning experience.

No special hardware required. Any smartphone or tablet with a camera can scan QR codes. Most businesses use their existing phone or a cheap tablet mounted at the counter as a permanent stamp station.

The stamp and redemption features require an internet connection to update the customer's record in real time. A stable mobile data or Wi-Fi connection is recommended at your point of sale.

There's no app to install. The platform is fully web-based and works like a native app when bookmarked on a smartphone home screen — fast, responsive, and full-screen capable. Official iOS and Android apps are on our roadmap.

A basic mobile data connection (4G/LTE or above) is more than sufficient. The stamp and redemption actions are lightweight and typically complete in under a second on a normal connection.

Yes — via our API (Professional/Enterprise plans). You can integrate Loyalty Loop with your POS, website, or any other system using our RESTful API. See the API Reference for endpoints and code examples.

No daily transaction limit. Add stamps and process redemptions as many times as needed. API users are subject to rate limits (1,000 requests/hour on Professional; custom on Enterprise).

Yes. Loyalty Loop offers a RESTful API for Professional and Enterprise plan subscribers. It gives you programmatic access to customers, stamps, analytics, and webhooks.

• Integrate stamp-issuing into your own POS or mobile app
• Sync customers from your CRM or e-commerce platform
• Pull analytics into your own reporting dashboard
• Trigger webhooks on loyalty events (customer join, stamp added, reward earned)

Full documentation — including all endpoints, request/response examples in cURL, Node.js, Python, and PHP — is available at API Reference.

Go to Settings → API Access and generate your key. Keep it secret — treat it like a password. You can regenerate it at any time from the same page.

Yes. Subscribe to events like customer.created, stamp.added, reward.redeemed, and customer.updated via the webhooks API. Your endpoint receives a signed JSON payload for each event.

Professional plans have a limit of 1,000 requests per hour. Enterprise plans have custom limits — contact us if you need higher throughput. Rate limit headers are included in every API response.

Three ways: (1) Open a ticket from Support → New Ticket inside the app, (2) use the Contact form, or (3) email us at support@loyaltyloop.in. We typically respond within 24 hours on business days.

Our support team operates Monday to Saturday, 10am – 7pm IST. Tickets submitted outside these hours are answered the next business day. Enterprise plan subscribers have access to priority support with faster response times.

The platform is designed to be self-explanatory — most owners set up without any help. For Enterprise subscribers, we offer a free onboarding call and a guided setup walkthrough. Contact us to schedule one.

Absolutely! Use the Contact form and describe your idea. We actively incorporate customer feedback into our product roadmap.

We target 99.9% uptime. Enterprise plans include an SLA-backed uptime commitment. For real-time status updates during incidents, contact our support team.

Deleted customers cannot be recovered from the interface, but our support team can assist with data recovery requests within 24 hours of deletion. Contact us immediately if this happens.